Nobody puts Esther in a corner…

Richard Armitage was at the Paley Fest last night, promoting season 2 of Berlin Station and one of the first things that caught my eye on Servetus’ blog  (THANK YOU for updating us fans so well yet again!) is the link she provided to this tweet:

2017-0916 RA Paley 11 Daniel-Esther tweet

… and I’m immediately thinking: nobody puts Esther in a corner! (Free interpretation of the famous line from Dirty Dancing). Oh, wait, Richard Armitage saying my name and kissing Esther isn’t real life. Must remember that, must remember that, must remember that… 😉

Levity aside, Richard was looking very good again last night (click on images to enlarge)!

And he apparently also said this…

2017-0916 RA quote Brexit tweet

… which reminded me of when we were in Durham this past summer. We were speaking to two volunteers, both pensioners, who were giving out information about the city. After we told them we already knew where we wanted to be in Durham, we got to chatting with them.  One of the first things they did was apologize to us for Brexit! So, Richard isn’t alone in doing that. The one volunteer then went on to tell us that he asked almost every American tourist why Trump had been voted president, he just couldn’t understand it, and that he always received the reply that they hadn’t voted for Trump. I wonder if Richard asks this of Americans too?

Anyway, back to Richard at Paley Fest: he was also having a good time with fellow cast members. Here a little video of them having fun, you just know Richard is making some cheeky comment… I wonder what it was. 🙂

… and some pics of the same event…

And Heather Siemon took some lovely pics during the panel…

It’s so good to see new Richard images again and read some Richard stories! They have made my Sunday morning extra lovely. 🙂

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No mp4 of ‘Crucible’ or other plays

We can bury the dream of a ‘hard copy’ of The Crucible or any other plays that are viewable via Digital Theatre. R, the friendly professional support lady from Digital Theatre, got back to me very promptly after my e-mail to her yesterday. Here is what she said:


Good Afternoon Esther, 

You are most welcome! I’m glad to hear that you are feeling better. Our backlog certainly is dropping, so I’m relieved to say that we can once again give our customers the level of care and attention you deserve.

Unfortunately we cannot offer mp4 downloads at this time due to our agreements with the creative owners of the productions and the theatres. However, we would certainly like to offer offline downloads again in the future. 

All the best, 
R.


I’m glad their backlog is dropping, which means that more fans are getting answers; that is a great thing! The “offline downloads in the future” are a bit of a sticky point, however, and I mentioned that to her in my reply. Other than that, this long-term ‘rental’ thing is the best we can hope for, for now. I sincerely hope our trust will not be betrayed in the future. Time will tell.

In the mean time, I am happy that I can still enjoy Richard Armitage in this…

And I still have the stage production of Much Ado About Nothing to enjoy as well…

Now, if only they made actual mp4 downloads or DVDs/BluRays available of these theatre productions, I would totally buy them in the future! For instance, I would love a copy of The National Theatre’s Jane Eyre play as well…

There really is a market for this, if only the theatres, producers and companies would work together and take into account that customers like options and freedom to choose how they want to view and acquire these plays! Of course, I get the need to keep control and to combat pirating, but once it’s out there, you won’t be able to stop that anyhow. Maybe it’s time for some new earning models (don’t know what kind yet) to assure that creative owners and theatres get the revenue they deserve while still giving the audience easier & affordable access to productions that they can actually really keep if they want to. I guess we are all pioneers in a digital world, trying to figure this stuff out.

A Crucible decade ahead of me

So, yes, Digital Theatre finally got back to me! I’m not sure whether it was because of this tweet I sent to @DTHelp yesterday evening…

… or whether they finally got around to my e-mails that I had sent. In any case, the response was connected to my ticket number and here is what it said:


Good Afternoon,

First of all I would like to offer my apologies for the delay in getting back to you. There has been quite the backlog of requests with the introduction of the new website, but we have some good news for you.

If you log into your account, you will now see that you have access to your previously purchased productions. To access them, please navigate to Account > Purchase History and click on the title of the production you wish to view.

You may notice that your productions are listed as rentals in your purchase history, but please do not worry. They are available for you to watch for the foreseeable future will be automatically renewed by us when they expire in 10 years time.

I am sorry for any confusion caused. I hope you enjoy watching your purchases again!

All the best,

Name of Support Officer
DigitalTheatre.com


I checked my account, and yes, I can indeed access my purchases now! The expiry date is 10 years from now, which Digital Theatre assures me should automatically renew then.

DT purchases

I am very happy with this, at least I can access my productions again! However, this doesn’t solve the problem I have with not owning a hard copy of my purchase. I have replied the following:


Good afternoon!
I am very happy to have received a response from you. I have checked and I can indeed access my purchases now! That is a huge relief, thank you!
Is it possible to make my purchase also available as an mp4 download? I would very much like a hard copy of the productions as well, as I am a little wary of future policy decisions that could impact my enjoyment of these purchases.
In any case, thank you for getting back to me and I hope for you that the backlog of requests is getting smaller.
Kind regards,
Esther

I don’t expect them to do anything about that hard copy, but a girl’s gotta try, right? For now, I am just happy that I ‘have’ my purchases back. 🙂

MTA: Zan also got a response from DT two days ago, and in the comments section of my previous post about this issue people have been saying that they have also heard back from them. Not all problems solved yet, but at least something’s happening! It looks like they are slowly starting to get through their backlog… I sincerely hope so.

Yes you can, Digital Theatre!

I haven’t heard back from Digital Theatre after the e-mail I sent two weeks ago and a second reminder e-mail I sent last weekend. The reminder e-mail was sent on September 3rd but the automated reply I received stated they’d be closed for the Bank Holiday on August 28th. Another Digital Theatre whoopsie…

What’s even sadder is that e-mailing them doesn’t get a response; maybe tweeting at them will? As Perry suggested here on her blog, a tweet storm at them might be good! I’ll just go ahead and do my little part, I’m tired of waiting for DT to respond adequately! I will include this blog post in a tweet at them. Should anyone care to tweet as well, I suggest that the line “@DigitalTheatre #TheCrucible #fixit!” and also #RichardArmitage be included in any tweet and then add whatever message of your own that you wish to include.

So, Digital Theatre, let me reiterate the point YET AGAIN:

For me, The Crucible is one of the best things Richard Armitage has ever done. I saw it in the theatre, was blown away by it, and was so pleased that it was filmed for Digital Theatre! As an Armitage fan I was so happy to be able to get back to it again and again, the very reason why I purchased it for life in the first place. Oh, and I didn’t just purchase it, I also paid to see it again in the cinema; I took my mother to see it as well, so that’s another extra ticket sold (and the painting she made in tribute is now my blog’s header image)! I think I have paid more than my fair share for The Crucible to Digital Theatre by now.

Crucible posters

I was promised free access to my property forever after purchase. When after only 2.5 years this promise is changed (after offline viewing has also been made impossible earlier this year), my trust in Digital Theatre as a keeper of my property goes down the drain. I see on your support site a message that gives these two options:

DT 'offer'

On the one hand a free subscription is offered but how long will it be free? Just for the initial 6 month period that was originally advertised or is it free for life? What guarantees are there that the subscription will indeed be free for life?

The second option is to “manually apply the previous purchases to your account”. How does that work? So, I still need a Digital Theatre account to access my purchase? Is this what is meant by the long-term rental option you had mentioned in an earlier statement that I now can not seem to find anymore? Let me just say that ‘Long-term rental’ doesn’t do it for me! Rental, long-term or not, suggests I don’t own it anymore.

So, when in the near (2.5. years) or far (25 years) future some new policy is made, for example my free membership is revoked or my account is blocked for some reason or if Digital Theatre unexpectedly should go bust, how will I then be able to access my purchased copy of The Crucible? I hope, you can understand my hesitation in accepting these solutions you offer? I therefore ask you, Digital Theatre Support, to please support me as your customer and send me my own HD copy of The Crucible (mp4 download or a DVD/Bluray would be fine).

I’m only asking for something that is already supposed to be mine… And while you’re at it, please send me my copy of Much Ado About Nothing as well, with David Tennant and Catherine Tate; I had purchased that as well 2 years ago…

I’m counting on you to do what’s right, not only for me but also for all the other Richard Armitage fans out there who have purchased The Crucible  (and/or other productions) so they can see it forever as well. I’m sure there must be a way, Digital Theatre… yes, you can!

Down time & Mr. Rochester

After a few very busy weeks since our summer holiday, I finally feel like I have a moment to breathe again, sort of like my kids in this picture from a few weeks ago in England:

IMG_5537

Here is the list of what’s been occupying me (and I didn’t even put the news or Digital Theatre on it! Still haven’t heard from them, by the way, need to send a reminder e-mail…):

  • Attention has been focussed on my kids who both started new schools. They have both made very good starts and I can’t even begin to express how relieved I am about that! The relief is especially big in my daughter’s case, as she’s had it so tough last year. She has been coming home from school happy and I haven’t seen that in her in a long, long time. My son was a bit overwhelmed with the world of his new hotel management school at first, but even he is coming home happy. Yes, a good start and when the kids seem happy it does a lot for a mama’s happiness as well.
  • The house was in disarray for a few weeks due to some projects but that’s under control now.
  • The Dutch class I teach for a very small group of foreigners will be starting up again next week but some things in the organization have changed, so there have been meetings and e-mails and such.
  • Work has been busy for us but especially so for me. Yesterday I had to train a group of colleagues (it was a pilot) with an afternoon programme that I had completely set up and prepared. It was one of the reasons why I was hired, so the pressure was really on for it to be good. Luckily, it was! It will need a few small tweaks here and there (it’s not a pilot for nothing), but overall it went really well. Another great relief!

I have been working so much this past week that I was able to take this afternoon off and do some clothes shopping. I finally found a coat for the autumn that I like and for the right price too! Back home again and right now, my daughter is upstairs in her room chatting on her phone with friends, my son is at a friend’s house, Mr Esther is preparing his delicious signature lasagna dish for dinner and I’m on the couch at my laptop. I keep on thinking I need to jump up and DO something but no, I don’t need to do anything! I can just be! It feels a little unreal…

So, I just had to use this down time to blog again, but as I don’t know what about (and no, I can’t do news right now, it’s a bit overwhelming with all the horrible floods in Texas and South East Asia), this is the post you get. 🙂 I can now more fully focus my attention on the more trivial things in life. For example, I am excited for season 5 of A Place To Call Home to begin, the first trailer is looking lovely and dramatic…

It’ll be another month before it airs but it’s really something to look forward to!

I also just stumbled on this picture of Richard Armitage again while my screen saver was running earlier and it made my heart skip a beat again…

ra-20161201-66

And finally, I hope that this weekend I will find the peace of mind to write-up my impressions of the Jane Eyre play I saw in Leeds a few weeks ago. I’m still very much in Jane Eyre world as I am reading Mr Rochester by Sarah Shoemaker right now, which tells the story from Mr. Rochester’s point of view. The largest part of the book covers the time before he meets Jane and (almost surprisingly) I am flying through this and am finding it a great read!

This fan fiction (which this or any other re-telling basically is) is, I think, the best I’ve ever read! And hey, doesn’t the profile on the cover remind you of someone? Maybe (besides Shakespeare in the theatre in London at the end of next year – yay!), having Richard Armitage cast as Mr Rochester for a film adaptation of this book would be a good idea? A girl can dream, right?