I haven’t heard back from Digital Theatre after the e-mail I sent two weeks ago and a second reminder e-mail I sent last weekend. The reminder e-mail was sent on September 3rd but the automated reply I received stated they’d be closed for the Bank Holiday on August 28th. Another Digital Theatre whoopsie…
What’s even sadder is that e-mailing them doesn’t get a response; maybe tweeting at them will? As Perry suggested here on her blog, a tweet storm at them might be good! I’ll just go ahead and do my little part, I’m tired of waiting for DT to respond adequately! I will include this blog post in a tweet at them. Should anyone care to tweet as well, I suggest that the line “@DigitalTheatre #TheCrucible #fixit!” and also #RichardArmitage be included in any tweet and then add whatever message of your own that you wish to include.
So, Digital Theatre, let me reiterate the point YET AGAIN:
For me, The Crucible is one of the best things Richard Armitage has ever done. I saw it in the theatre, was blown away by it, and was so pleased that it was filmed for Digital Theatre! As an Armitage fan I was so happy to be able to get back to it again and again, the very reason why I purchased it for life in the first place. Oh, and I didn’t just purchase it, I also paid to see it again in the cinema; I took my mother to see it as well, so that’s another extra ticket sold (and the painting she made in tribute is now my blog’s header image)! I think I have paid more than my fair share for The Crucible to Digital Theatre by now.
I was promised free access to my property forever after purchase. When after only 2.5 years this promise is changed (after offline viewing has also been made impossible earlier this year), my trust in Digital Theatre as a keeper of my property goes down the drain. I see on your support site a message that gives these two options:
On the one hand a free subscription is offered but how long will it be free? Just for the initial 6 month period that was originally advertised or is it free for life? What guarantees are there that the subscription will indeed be free for life?
The second option is to “manually apply the previous purchases to your account”. How does that work? So, I still need a Digital Theatre account to access my purchase? Is this what is meant by the long-term rental option you had mentioned in an earlier statement that I now can not seem to find anymore? Let me just say that ‘Long-term rental’ doesn’t do it for me! Rental, long-term or not, suggests I don’t own it anymore.
So, when in the near (2.5. years) or far (25 years) future some new policy is made, for example my free membership is revoked or my account is blocked for some reason or if Digital Theatre unexpectedly should go bust, how will I then be able to access my purchased copy of The Crucible? I hope, you can understand my hesitation in accepting these solutions you offer? I therefore ask you, Digital Theatre Support, to please support me as your customer and send me my own HD copy of The Crucible (mp4 download or a DVD/Bluray would be fine).
I’m only asking for something that is already supposed to be mine… And while you’re at it, please send me my copy of Much Ado About Nothing as well, with David Tennant and Catherine Tate; I had purchased that as well 2 years ago…
I’m counting on you to do what’s right, not only for me but also for all the other Richard Armitage fans out there who have purchased The Crucible (and/or other productions) so they can see it forever as well. I’m sure there must be a way, Digital Theatre… yes, you can!